FAQ's
Answers to the most common questions about James Hargreaves Clearance are shown below. Please contact us if you have any additional questions.
Are your products new?
Are your products new?
Unless clearly stated all our products are new and in their original packaging. We may open items to check them before sending.
Will Clearance Store Products have a Guarantee or Warranty?
Will Clearance Store Products have a Guarantee or Warranty?
This differs by Manufacturer. Some may have a Guarantee or Warranty while others will not. Products will have this information clearly listed on their product details page.
Are Clearance Products of a high quality?
Are Clearance Products of a high quality?
Yes. The vast majority of Clearance items are from major UK or Global Brands. Most products were ordered for homebuilders but became surplus.
How good are your prices?
How good are your prices?
We are trying to Clear Space in our Warehouse so all products are priced to go. If you can buy them cheaper somewhere else please let us know.
Does my Local James Hargreaves Plumbing Supplies Branch stock these products?
Does my Local James Hargreaves Plumbing Supplies Branch stock these products?
No. All products sold on the site are held at our Clearance Warehouse. However, you can choose to collect your items from one of our branches and we will transport the order to your chosen branch. Please note that it may take up to 5 days to transport the products to your collection branch.
Will you restock any items?
Will you restock any items?
No once they're gone, they're gone! If you need more we might be able purchase them for you at their original price.
How can I pay for my order?
How can I pay for my order?
Payment is online by Credit/Debit (MasterCard or Visa) Card.
Can I pay with my Trade Credit Account?
Can I pay with my Trade Credit Account?
If you have a Trade Credit Account with James Hargreaves (Plumbers Merchants) Ltd you cannot use it to buy on this website.
Speak to your Branch Manager about ordering through your trade account. There are NO additional Trade Discounts offered on these prices as they priced to clear. Please also note that these items are only stocked in our Burnley Warehouse and will take a few days to be transfered to your account holding branch.
Can I return items?
Can I return items?
Yes, full details are on our Shipment and Returns page.
When will the delivery arrive?
When will the delivery arrive?
We aim to deliver all products within 2-3 working days.
We’ll always try our best to meet the estimated delivery timescales we give you. We expect nearly all orders to meet our published delivery timescales.
However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment or within a longer time period if we’ve expressly agreed to this with you. If we can’t deliver your order within this timescale, we’ll let you know and allow you to either wait for the products or cancel.
PLEASE NOTE: We strongly recommend that you do not book plumbers, fitters, builders or trade persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.
Where do you deliver to?
Where do you deliver to?
We can happily deliver to your chosen address within Mainland Great Britain
We do not deliver as standard to the Scottish isles, Northern Ireland or the Channel Islands. If you live in Scottish isles, Northern Ireland or the Channel Islands and would like to purchase a product please contact our Clearance Team at clearance.team@james-hargreaves.co.uk
or call us on 0330 3903699
Will all my items be delivered together?
Will all my items be delivered together?
We’ll always try to make one single delivery where possible, to minimise inconvenience. However, this may not always be possible.
What are my rights to cancel as a consumer?
What are my rights to cancel as a consumer?
If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders (excluding orders for bespoke or made-to-measure Products) and receive a full refund, including standard delivery charges. This is your Consumer Cancellation Right and it applies in addition to any other rights set out in our Conditions of Sale.
Further information including how to return Products are set out in our Conditions of Sale Page.